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ITIL · Foundational
ITIL® Foundation (Version 5)
Learn ITIL (Version 5), the 2026 edition of the world's leading framework for digital product and service management: key terms, the ITIL Value System, the eight-activity product and service lifecycle, the four dimensions, value streams and AI, with full preparation for the Foundation exam.
ITIL
- Exam
- ITILFND V5
- Duration
- 2 Months
- Level
- Foundational
- Delivery
- Live online / on-site (Karachi)
What is ITIL® Foundation (Version 5)?
ITIL® Foundation (Version 5) is a foundational-level, 2 months instructor-led course that prepares you for the ITILFND V5 exam at INFOTICS Academy in Karachi. Delivery: Live online / on-site (Karachi). The course fee is PKR 40,000. Register your interest and we will tell you when the next batch opens.
ITIL® (Version 5), launched by PeopleCert in February 2026, is the current edition of ITIL. It broadens IT service management into digital product and service management: how organizations discover, design, build, run and improve the digital products and services their customers and employees rely on. It keeps what worked in ITIL 4 (the seven guiding principles, the four dimensions, value streams and continual improvement) and adds the eight-activity ITIL Product and Service Lifecycle, a stronger focus on experience, value stream mapping, and guidance on using and governing artificial intelligence.
This program explains every syllabus area with real examples from IT operations, service desks and digital teams, then prepares you for the ITIL Foundation (Version 5) exam: 40 multiple-choice questions in 60 minutes, closed book, with a pass mark of 65% (26 correct answers). The syllabus weights key terms and definitions (30%) and the ITIL Value System (40%) most heavily, so the course spends most of its time there.
| Certification | ITIL® Foundation (Version 5) — PeopleCert |
|---|---|
| Exam code | ITILFND V5 |
| Vendor / track | ITIL |
| Level | Foundational |
| Duration | 2 Months |
| Delivery | Live online / on-site (Karachi) |
| Course fee | PKR 40,000 |
| Attendance for certificate | At least 75% |
| Last updated | |
| Exam outline checked |
Updated outline: ITIL (Version 5) replaced ITIL 4 as the current edition on 12 February 2026. This course follows the PeopleCert ITIL Foundation (Version 5) syllabus. Already hold ITIL 4 Foundation? Ask about the shorter ITIL Foundation Bridge (Version 5).
What will you learn?
- Use the key ITIL terms correctly: digital product and service management, value, outcomes, costs, risks, utility, warranty, service offerings, service relationships, experience and sustainability
- Explain the ITIL Value System: governance, the seven guiding principles, the value chain, management practices, the operating model and continual improvement
- Describe the eight activities of the ITIL Product and Service Lifecycle (discover, design, acquire, build, transition, operate, deliver, support) and how they run iteratively
- Apply the Four Dimensions of Product and Service Management to a real product or service
- Identify, map and improve value streams to remove delays, hand-offs and waste
- Explain how AI supports and must be governed in product and service management, and how ITIL works with other frameworks such as Agile, DevOps, Lean and COBIT
- Approach the Foundation exam with a proven strategy, practice questions and timed mock papers
Who is this course for?
Designed for
IT support, service desk, operations, product, project and digital-transformation professionals, managers, and anyone who works in or with an organization that delivers digital products and services.
Prerequisites
None. General awareness of how IT teams deliver services is helpful. ITIL 4 Foundation holders can upgrade through the ITIL Foundation Bridge (Version 5).
What is in the curriculum?
6 modules · 32 recorded lessons and labs. Live classes follow the same order; recordings and slides unlock in your learner account after you enroll.
Module 1 Key ITIL terms and definitions (30%)6 lessons
The shared language of ITIL.
- Digital products, services and digital product and service management
- Value, outcomes, costs and risks; value co-creation
- Service offerings, service relationships and stakeholders
- Utility, warranty and experience (customer, user and employee)
- Strategy, digital transformation and sustainability
- Quiz: key terms
Module 2 The ITIL Value System (40%)6 lessons
How the pieces fit together.
- Governance and the operating model
- The seven guiding principles: focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, optimize and automate
- The value chain and management practices
- Practice guides, metrics and critical success factors
- The continual improvement model
- Workshop: apply the guiding principles to a caseLab
Module 3 The ITIL Product and Service Lifecycle (10%)6 lessons
Eight activities from idea to retirement.
- Discover: needs, opportunities and demand
- Design and acquire: solutions, experience and resources
- Build and transition: create, test and release into live use
- Operate, deliver and support: run the service and help users
- Why the lifecycle is iterative and non-linear
- Lab: trace a product through the lifecycleLab
Module 4 The Four Dimensions of Product and Service Management (10%)5 lessons
A holistic view.
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- External factors (PESTLE) that shape every dimension
Module 5 Value streams, AI and other frameworks (10%)5 lessons
Flow, automation and context.
- Identifying a value stream and its trigger and outcome
- Value stream mapping: delays, hand-offs, waste and bottlenecks
- ITIL and AI: opportunities, risks and governance
- ITIL with Agile, DevOps, Lean, COBIT and ISO/IEC 20000
- Lab: map and improve a value streamLab
Module 6 Exam preparation4 lessons
Get exam-ready.
- Question types: missing word and choose two statements
- Exam technique and time management
- Monthly assessment and timed mock exam on this platformLab
- Review of weak areas and final exam booking
What is included in the fee?
Live instructor-led classes
Small batches with attendance recorded every session. A 75% attendance record is required for the completion certificate.
Recorded lessons and materials
Catch up on any class and revise from recordings, slides and PDFs in the LMS.
Guided hands-on labs
Scenario-based lab work you complete and submit evidence for.
Proctored mock exam
A 60-minute timed assessment with domain-level scoring and controlled retakes.
Verified digital badge and certificate
Earn a shareable badge and a QR-verified certificate, each with a public verification page.
Career portal access
CV and portfolio profile, job board and employer visibility for your verified credentials.
Independent training provider: this course prepares you for the ITILFND V5 exam. The exam itself is sat and paid for separately with the certifying body. INFOTICS badges and certificates are training credentials, not vendor certifications.
How do you prove what you learned?
ITIL Foundation (Version 5) — Knowledge Assessment
60 minutes · pass mark 65% · 40 questions
View exam details
ITIL Foundation (Version 5) — Assessment Passed
2 verifiable badges for this course, Open Badges compatible.
See badge criteriaWhat you will earn
INFOTICS Academy hereby certifies that
Your Name
has successfully passed the proctored certification assessment and is certified in
ITIL® Foundation (Version 5)
-
Certificate and digital badgeIssued the moment you pass, with your name, score and the skills you proved.
-
Add to LinkedIn in one clickRecruiters see a verified credential, not a screenshot.
-
Verifiable by QR and IDEvery credential has a live public page that employers can check in seconds.
When does the next batch start?
No batch is open for enrollment right now
New batches are scheduled regularly. Register your interest and we will contact you as soon as dates for ITIL® Foundation (Version 5) are confirmed.
Frequently asked questions about ITIL® Foundation (Version 5)
What is the ITIL Foundation (Version 5) exam format?
Forty multiple-choice questions in 60 minutes, closed book. You need 26 correct answers (65%) to pass, and there is no negative marking. The exam is delivered by PeopleCert and booked separately.
What does the syllabus cover and how is it weighted?
Key ITIL terms and definitions 30%, the ITIL Value System 40%, the ITIL Product and Service Lifecycle 10%, the Four Dimensions of Product and Service Management 10%, value stream identification, mapping and management 5%, ITIL and AI 2.5%, and ITIL and other frameworks 2.5%.
What changed from ITIL 4?
ITIL (Version 5) keeps the seven guiding principles, the four dimensions, the value chain, value streams and continual improvement. It adds the eight-activity product and service lifecycle, widens the focus from IT services to digital products and services and experience, gives more weight to terminology, and adds guidance on artificial intelligence.
I already have ITIL 4 Foundation. Do I need this course?
Your ITIL 4 certificate stays valid. To move to Version 5 you can take the shorter ITIL Foundation Bridge (Version 5); ask our team about a bridge batch.
Do I need IT experience?
No. The course starts from the basics of product and service management.
More questions? Read the general FAQ or ask a counselor.
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