ITIL Foundation (Version 5) — Knowledge Assessment
At a glance: a 60-minute online assessment of 40 questions for the ITIL® Foundation (Version 5) course. Pass with 65% or more to earn a verifiable certificate and a digital badge.
About this exam
A timed assessment on the core skill areas of ITIL® Foundation (Version 5). Questions are drawn at random from the bank and answer options are shuffled for every attempt.
This is an INFOTICS knowledge assessment that prepares you for the vendor exam (ITILFND V5). It is not the official vendor exam.
- Exam code
- INF-ITIL5
- Duration
- 60 minutes
- Questions
- 40 per attempt, drawn at random from a bank of 133
- Pass mark
- 65%
- Attempts
- 5 attempts
- Eligibility
- Learners enrolled in ITIL® Foundation (Version 5)
- Review
- Shown as soon as you submit
- Course
- ITIL® Foundation (Version 5)
What to expect
- BeforeRead the rules and confirm. Use a laptop or desktop with a stable connection; the timer starts as soon as you begin.
- DuringAnswers save automatically. Flag questions and return to them. Some questions need more than one answer, so read each one carefully.
- AfterYour score and domain breakdown appear immediately. Question review: shown as soon as you submit.
Exam rules
- 70 questions drawn at random from a bank of 100+; answer options are shuffled for every candidate.
- 91 minutes. The timer starts after check-in and runs on the server; only the proctor can pause it.
- Live online proctoring (PeopleCert style): webcam and microphone stay on, you show your photo ID and a 360° room scan at check-in.
- Sit alone in a quiet room. No phones, notes, books, smart watches, headphones or second screens.
- The exam runs in full screen on one screen. Leaving it, switching tabs, copying or pasting is a violation; the attempt is submitted automatically after 6.
- Answers save automatically. Flag questions and review them before you submit. Some questions need more than one answer.
- A proctor may message you, pause the exam or end it for misconduct.
Integrity policy: Live online proctoring
PeopleCert-style delivery: at check-in you complete a system check, show your photo ID and a 360° room scan. Your webcam and microphone stay on, a proctor can message you, pause or end the exam, and leaving full screen, switching tabs, using a second screen, copying or pasting are violations. The attempt is submitted automatically after 6 violations.
Recorded events are part of your attempt record and are visible to INFOTICS staff. See our privacy policy.
What is covered
Questions are drawn across these domains in proportion to the bank.
| Domain | Questions in bank | Weight |
|---|---|---|
| Practices | 42 | 32% |
| Key concepts | 27 | 20% |
| Guiding principles | 13 | 10% |
| Four dimensions | 11 | 8% |
| Service value system | 11 | 8% |
| Service value chain | 10 | 8% |
| Product and service lifecycle | 10 | 8% |
| Value streams | 4 | 3% |
| ITIL and AI | 3 | 2% |
| Other frameworks | 2 | 2% |