Frequently asked questions

Open the course page, pick a batch that suits you and press “Enrol”. If you do not have an account you can create one in a minute. An invoice is emailed to you straight away; your seat is confirmed once the required part of the fee is received and verified.

Yes. Send us a message from the Contact page or on WhatsApp and a counsellor will help you choose a course, check prerequisites and explain the schedule and fee options.

Each course page lists its own prerequisites. Foundation programmes such as CCNA, RHCSA and ITIL 4 Foundation start from the basics, while advanced programmes such as CCNP, RHCE, OpenShift and CISM assume previous experience or certification.

Duration depends on the certification: for example ITIL 4 Foundation runs for about two months, CISM for eight weeks, most Azure, Cisco and VMware programmes for three months, and RHCSA, RHCE, AWS and DevOps for about four months. Exact dates and class timings are shown on each batch.

Batches are delivered live online and, where announced on the batch, on-site or hybrid at our Karachi campus. The delivery mode, timings and meeting link or location are shown on the batch and emailed to you after enrolment.

Please contact the admissions team as early as possible. Where seats are available in another batch of the same course, the team can move you.

Where the trainer records a session, the recording and the class materials are published in your learner portal. You can also ask your trainer for the missed topics in the next session.

Yes. Every programme includes hands-on labs. Depending on the course, labs run in a hosted environment or in a cloud account that your trainer guides you through.

Sign in and open “My courses”. Each course shows its lessons, videos, PDF notes and files uploaded by your trainer. You also receive an email when new material is added.

When you are enrolled you receive an email with the full class schedule and a calendar (.ics) file you can add to Google Calendar, Outlook or Apple Calendar. Your portal also shows the schedule, and you receive reminders before each class.

Your trainer marks attendance for every class in the portal (present, late, absent or excused). You can see your own attendance percentage at any time in your portal.

Yes. When you complete a programme and meet the attendance requirement (75% by default) you receive an INFOTICS Certificate of Completion. Learners who pass a proctored assessment on the platform also receive an exam certificate and a digital badge.

No. INFOTICS certificates and badges confirm that you completed our training or passed our assessment. Vendor certifications such as Microsoft AZ-104, Cisco CCNA, Red Hat EX200 or ISACA CISM are awarded by the vendor after you pass their exam, which is booked and paid for separately.

Every certificate and badge has a unique ID, a QR code and a public verification page. An employer can scan the QR code or enter the ID on the Verify page to see the holder, issue date, status and — for badges — the skills and criteria.

Yes. Each badge page has share buttons for LinkedIn (including “Add to profile”), Facebook, X, WhatsApp and email, plus a download of the badge image. Shared links show a preview image and verify against our public record.

Some badges carry a validity period, shown on the badge page. Expired or revoked badges are clearly marked on the public verification page.

You start a timed, proctored-style assessment from your portal. Questions are drawn from a question bank, the timer runs on our server, answers are saved automatically and the exam is submitted when time ends. You see your score, domain-by-domain results and — if enabled for the exam — a detailed review.

The limit is shown on each exam page. Some exams allow unlimited practice attempts; others limit attempts and require a waiting period between them.

Your answers are saved automatically as you go. If you reconnect before the timer ends you can continue where you left off. The timer is controlled by our server and does not stop while you are offline.

Yes. After you submit, your result page includes a PDF score report with your score, pass mark and domain breakdown.

Invoices list the accepted payment methods, which can include bank transfer and mobile-wallet payments. After paying, upload the transaction reference or a screenshot on the invoice page; our finance team verifies it and emails you an official receipt.

A seat is confirmed once the required percentage of the fee (50% unless your invoice says otherwise) has been received and verified. You then receive a confirmation email with the class schedule.

Yes. You receive an invoice by email when you enrol, and an official receipt (PDF) for every verified payment. All of them are available in your portal under Billing.

Yes. Individuals and companies can request a quotation from the Contact or Corporate Training page. We email a quotation you can review, accept or decline online; accepting it raises the invoice.

No training provider can honestly guarantee employment. INFOTICS helps you become job-ready with practical labs, project evidence, a verifiable portfolio and access to our career portal where employers post openings.

It is a job board for INFOTICS learners and alumni. Employers post roles, learners apply with their profile and CV, and both sides can track applications. Employers can see verified certificates and badges on candidate profiles.

Yes. Your public portfolio can show your certificates, badges and project work, each linked to a verification page. You control what is public.

Yes. We deliver instructor-led training for teams on-site or online across cloud, virtualisation, networking, DevOps, Linux, ITSM and security. Use the Corporate Training page to request a tailored proposal.

Yes. Content, depth, schedule and lab scenarios can be tailored to your environment and objectives. We agree the scope with you in writing before the programme starts.