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Legal

Refund & Transfer Policy

This policy explains how fees, instalments, refunds, batch transfers and deferrals work at INFOTICS IT Academy. It applies to individual learners; corporate engagements follow the terms of the accepted quotation. Last updated: .

1. Fees and seat reservation

When you enroll, your seat is reserved and an invoice is emailed to you. Your enrollment is activated once at least 50% of the net fee is paid and confirmed. The remaining balance is payable in instalments as shown on your invoice.

2. Cancelling before the batch starts

If you cancel in writing before your batch begins, we refund the fees you have paid, less any bank or wallet transaction charges we cannot recover. We recommend cancelling at least three working days before the first class so that your seat can be offered to someone else.

3. Cancelling after the batch has started

  • Within the first two live sessions: you may request a refund of fees paid, minus the pro-rata fee for sessions you attended and any transaction charges.
  • After the second live session: fees are not refundable, but you may ask for a transfer or deferral (below).
  • Fees for a session you did not attend are not refundable on that basis alone; recordings remain available for revision.

4. Batch transfers and deferrals

  • Transfer to another batch of the same course: one free transfer per enrollment if requested at least two working days before the class you will miss. The new batch must have a free seat.
  • Transfer to a different course: possible while the original course is in its first two weeks. You pay any difference in fee; if the new course costs less, the balance is credited for future use.
  • Deferral: you may move your enrollment to a later batch of the same course within six months of the original start date. Attendance already recorded stays on your record.

Transfers and deferrals are confirmed by email. Contact info@infotics.edu.pk with your enrollment code.

5. If we cancel or reschedule

If INFOTICS cancels a batch, or moves it to a date or format you cannot reasonably attend, you may choose a full refund of fees paid, a transfer to another batch, or a credit towards another course.

6. What is not refundable

  • Vendor exam fees and vouchers bought from a third party (for example Microsoft, Cisco, Red Hat, AWS, ISACA or PeopleCert/Axelos). These are governed by the vendor's own policy.
  • Fees for a course where a certificate or badge has already been issued to you.
  • Fees where your access was ended because of misconduct, such as exam cheating or sharing course content, as set out in our Terms of Use.

7. How to request and when you will be paid

Email info@infotics.edu.pk or message us on WhatsApp with your name, enrollment code and reason. We review requests within three working days. Approved refunds are paid by bank transfer or to the mobile wallet you used, normally within 7 to 10 working days of approval, and you will receive a confirmation and updated receipt.

8. Questions

Contact info@infotics.edu.pk or +92 21 35044999 (Mon–Sat · 10:00 AM – 7:00 PM PKT).

Questions about this policy? Contact us.